Enhancement or Fault Number

Item Description

WD 4300

With coupon set never to validate against the item, the coupon will be accepted.  When you turn validation on to validate against manufacturer or family the message Invalid Coupon Sale pops up on the post.  This is working correctly on V8.

Item #1 30019395201

Item #2 30193395201

Coupon #1 50019300000  Requires amount to be entered by cashier

Coupon #2 50193300000  Requires amount to be entered by cashier

CATEGORY: Coupons

WD 4302

If you follow the ISS45 installation guide, you must change the setting in POS_SRV_MANAGER to log on using (This account and use Administrator and set the password).  In Window2000 Server you get the following error when stating the service:  Could not start the POS_srv_manager service on Local Computer.  Error 1053:  The service did not respond to the start or control request in a timely fashion.  See Service1.jpg The POS_srv_manager will display the status starting until you shutdown the computer.  See Service2.jpg

When the computer is restarted it will hang and the service will not start.  The work around to this problem is to go into the Services screen, click on POS_SRV_MANAGER and click disable in the profile.  The next reboot will come back up and you can set the Service POS_SRV_MANAGER to start using Local System Account and Enable in profile.  Restart the computer again and the service will start. 

We first saw this problem when we tested Window2000 Professional Edition.  Yuval indicated that they fixed this problem in Version 8 and had something to do with the way the service got installed from ISS45 installation.

CATEGORY: Operating Systems

WD 4311

Sell 3 QTY key apples sell some other items then sell 3 QTY apples again and tender order.  WinPOS prints 2 lines of 3@ $1.99 Apples instead of one line of 6@ $1.99 Apples.  Works in 7.6.2_19 DOS but not in 7.7.1_58 WinPOS or 8.4.2_50 WinPOS. 

CATEGORY: Promotions 

WD 4323

Field 30 in the ScanMaster message does not contain an S for swiped or M for Manual entered card number when you attempt to void a partial EFT tender of an order.

CATEGORY: Electronic Payments

 Fault 1524

WD 4325

ISS45 WinPOS does not work after the install.  You must change the

properties on the startup shortcut to run maximized in order to make WinPOS

automatically load and run.  This needs to be fixed by the install not done

manually.

CATEGORY: Operating Systems

 Fault 1661

WD 4359

  Customer account report , the total number of accounts is 3 but in the report shows Millions.

CATEGORY: Reports

 Fault 1674

WD 4371

1.) Ring item for $10.88.

2.) Refund $11.00 grocery.

3.) Do End of day.

4.) Change system date ( my system date 06/18/2003. and change to 06/19/2003).

5.) Do weekly business report.  Start day 06/18/2003. End day 06/18/2003.

6.) F2.

7.) The Net Sale total and Dollars per customer is wrong.

CATEGORY: Reports

Fault 1826

WD 4406

  Deleted 2 templates and updated 1 template on MFS2.  Looked at the template file on MFS1 and none of the changes were there.

Fault 1835

WD 4427

  If you set up  the parameter WIC options ( 6-1-2-3 #7) Both. The  system does not checking for expiration date

CATEGORY: WIC

 Fault 1871

WD 4444

ISS45 adds [PkgKey] section to (pkg).CTL file, then it is added again during package creation through CDS. This was resolved during initial testing in July but has returned. Packages will not run with this duplication.

Actual ISS45 upgrade to 7.08.03_052

W2k on Server and WinPOS is running SP4

CATEGORY: Code Distribution

 Fault 1905

WD 4457

Control report when printing gets a red line at the bottom of the screen.

CATEGORY: Report

   Fault 1937

WD 4458

V7.0.8.3_53, with a Windows 2000 operating system and no keyboard or mouse attached to the post plus full touch the cursor arrow does not display. If you plug in the mouse the cursor arrow will appear again. With Windows XP this is not true. The cursor arrow is always present. On a full touch system having the cursor arrow showing all the time is an annoyance to the cashier. The cursor arrow should not be present once the mouse is detached, but is required once the mouse is reattached. Also a problem in V8.0.6_53, see bug 1906.

CATEGORY: Operating Systems

Fault 1968

WD 4470

Batch Format Problem.

Create a batch on IPAD with ISS45 set to Super 400.  Batch format is wrong.

CATEGORY: Pocket Office

WD 4529

Make sure you do not have the parameter turned on to forgive tax on vendor coupons if food stamp tendered. Ring in a taxable item, scan a coupon for 1.00 and food stamp tender. Customer has to pay tax on coupon. This is correct. Ring in a taxable item, scan coupon for a 1.00, ring in NON tax items over 1.00 and tender with Food Stamp. The tax is forgiven. Bottom line is, if NON tax items add up to MORE than the coupon, the tax is forgiven. Should not be forgiven since parameter is turned OFF.

CATEGORY: Tender

WD 4540

Scan barcode that has 12 zeros, POS beeps continuously and locks up, have to exit pos to get rid of noise. Reason they need this, bakery department prints a zero barcode with price, need the pos to prompt for item not on file. V8 gives error box and stops cashier. V7 locks up POS.

CATEGORY: Configuration

CATEGORY: Weights and Measures

Coupon printing maintenance "print barcode" field only supports 13 digits

Scenario:

1. Open coupon printing maintenance (6-1-5-6)

2. Update an existing coupon or create a new one

3. Turn on "print barcode"

4. Enter a 14-digit PLU in the appropriate field

Expected Results:

The 14-digit PLU is accepted, and can be saved

CATEGORY: Coupons

When choosing a PLU group on the POS, the list only displays 13 digits

Scenario:

1. Create a PLU group, or update one

2. Add a 14-digit PLU to the group

3. Pull up the group on the POS

Expected Results:

The entire PLU number should be shown

Actual Results:

Only 13 digits of the PLU number are shown

CATEGORY: Item Maintenance

Return types do not support 14-digit PLUs

Scenario:

1. Open Return Types maintenance (1-6-2)

2. Create a new entry with type "specific item return" or "Link item"

3. Enter a 14-digit PLU in the PLU field

CATEGORY: Item Maintenance

The repeat function (fcode 910) does not work with 14-digit PLUs_

Scenario:

1. Define a key for repeat (#910)

2. Sell a 14-digit PLU (non-weighed)

3. Press the repeat key 

Expected Results:

The item should be sold again 

CATEGORY: Item Maintenance

Price inquiry for a weighted item with 4 digit price , drops lb or kg symbol on cashier display.

Scenario:

1.Create Plu with the following

2.Plu 27

3.Department = Meat

4. Price $25.99

5. Parameter 1 =  Set weighed item

6. At the terminal do price inquiry.

Expected Results: On Cashier display should display $24.99/lb or $24.99/kg

CATEGORY: Item Maintenance

CATEGORY: Operating Systems

 Scenario: 1. Create Order/Level promotion

 2. Add template OEMMS12345 to existing template

CATEGORY: Templates

Credit card return doubles amount of return

Scenario:

1. Perform a merchandise return (say for something that is spoiled) for $4.00

2. The item had been purchased on a credit card so the customer wants a return on that credit card

3. Depress total and then select EFT

4. Slide the credit card, say OK to the amount ($4.00) and complete the transaction

5. When the transaction is finalized the amount will read $8.00 (double the amount)

6. Using 709_60 and Microtrax 813.1.0

CATEGORY: Payments

 Expected Results:  The RPO field is updated and shows 4 RPOs. 

Actual Results: The RPO field is not updated and shows the previous value, even though the log shows the field was updated. 

CATEGORY: POCKET OFFICE

Plu main.

Scenario:

1. Setup plu with the following

2. Select Insert

3. Item code = 3935

4. Item description = New Sprite

5. Department = Taxable Grocery

6. Price = QTY 1 for $1.00

7. When you press F2 to record the new item QDX Error display. 

Actual Result: QDX Error Display

CATEGORY: Item Maintenance

After doing a PLU Item search and then selecting an item to ring up it gives a NOT ON FILE error.

Scenario:

1. SELECT " PLU NAME SEARCH"

2. After results is returned select an Item.

3. Item returns NOT FOUND..

Expected Results: The Item should ring up. 

Actual Results: The item gives NOT FOUND Message.

CATEGORY: Item Maintenance

Plu Batch causes label fields to be corrupted

Scenario:

1. Go to PLU Batch Maintenance and create a new batch.

2. Add a record to add a new item and fill also the label fields (F3)

3. Save the batch

4. Apply/Execute the batch

5. Make sure the batch applied correctly without errors.

6. Go to PLU Maintenance and do an inquiry on the new item and go to the label fields (F3)

Expected Results:

The values in the fields are the ones entered in the batch

Actual Results:

The fields show garbage. 

Note: this was broken after the last fix to plu2eldat.exe. Development and QA must check all the areas affected here (PLU Maintenance / PLU Batch / ESL output) to make sure the fix doesn't brake anything else.

CATEGORY: Item Maintenance

 Scenario: 1. Set up EPSON OPOS printer and turn MICR on and MTX (ECA) approval. 2. Pay with check 3. Enter the check for MICR reading 4. Expected Results:  Check is approved. Actual Results: The check fails. Gets an invalid MICR response from the payments server.  Maybe because it is missing the routing #

CATEGORY: OPOS Printing

  Scenario: 1. Set up EPSON OPOS Printer and have the tender set up to print both sides of the check. 2. Set up the printer to do check flip. 3. Tender the order with a check. 4. Try to cancel either the front of the back of the check or both. Expected Results:  The front and/or the back of the check are not printed. Actual Results: The POS doesn't respond to the canceling and prints the check regardless.

CATEGORY: OPOS Printing

Bar code attached to target message prints extra digit with the OPOS Epson 6000 printer

Scenario:

1. Create Order/Level promotion

2. create OEMMS12345 Template with #BAR_CODE=400005132681

3. Ring order using Non OPOS Epson printer and bar code prints correctly 

CATEGORY: OPOS Printing

WD 5118

RMA allows sending from the POS to RPO, control Check information for manager approval and user Alerts (cashier request like 'need change') Currently, between the time that the event is sent to RPO and the time that the CC is approved or the manager physically gets to the POS, the cashier doesn't know if the event have been received / approved by the manager. The requirement is to add a notification icon to the POS, notify the cashier when the event was sent from POS to RPO,  read by RPO user, and approved by RPO user.

CATEGORY: Pocket Office

  Scenario: 1. Set up OPOS printing and OPOS MICR with Check flip 2. Tender the order with a check 3. When prompted to enter the check to the MICR hit Yes (to cancel the MICR read and enter manually) 4. Expected Results:  Request accepted and manual MICR screens pop up. Actual Results: Request not accepted, POS times out and get invalid micr error.

CATEGORY: OPOS Printing

  Scenario: 1. Set up OPOS printing and OPOS MICR and check flip  2. Tender order with a check 3. Enter check into MICR reader 4. Expected Results:  After the check is read, the printer automatically takes the check back for endorsement. Actual Results: After the check is read, the user is prompted to remove the check.  Note: check also the flip functionality without the MICR, to make sure it works.

CATEGORY: OPOS Printing

  Scenario: 1. Set up the system to work buffer printing 2. Set up an OPOS printer 3. Try the following: - Sign On / Sign off - Printing a receipt - Printing a template - POS Report 4. Expected Results:  All the slips are printed fast (same as non OPOS) Actual Results: All the slips are printed very slowly.

CATEGORY: OPOS Printing

  Scenario: 1. Set up printer and MICR  to OPOS. Do not use check flip. 2. Tender order with a check 3. Enter check to MICR reader and when it is done leave it there 4. Expected Results:  POS waits for the user to remove the check Actual Results: POS waits for a few seconds and an error message pops up: "invalid micr"

CATEGORY: OPOS Printing

CATEGORY: Pocket Office

When using a 2 part CC the POS throws 2 CC PPMs.  For Example.

Scan Qty Limit CC               CC=15 - a separate parameter

Scan Qty Limit      Limit = 8 - a separate parameter 

                The 1st CC only displays the Ticket data on the H.H.

                The 2nd CC displays all 3 tabs; Item, Ticket and Restrictions

Scenario:

1.  Set up CC 15's RPO Action to Allow Approval

2.  Set up a CC for Scan Qty Limit to be CC15

3.  Set Scan Qty Limit to 5

4.  Sell an item using the Qty key = item @ 7

CATEGORY: Control Checks

CDS at the POS ignores the 'SkipReboot=Yes' key

Scenario:

1. Set the string "Install/PackageUpgrade/In/SkipReboot' to Yes

2. Run CDS at the POS

Expected Results:

The POS doesn't reboot

CATEGORY: Code Distribution

Cashier screen displays garbage ,  When you perform a charge payment.

Scenario:

1. At the Terminal  press Charge payment key

2. Display Charge payment  screen

3. Enter account # ( 12)

4. Press Yes to accept account

5. Enter payment amount = $10.00

6. Press Enter

7. On cashier display show garbage

CATEGORY: Charge Payments

 Scenario: 1.  Put a weight on the scale that is above 9.99 lbs. 2.  Digit will overlap the lb on the cashier display. 3. 4. Expected Results:  No overlap

CATEGORY: Weights and Measures

U-Scan -  At the attendant station, when we want to let the robot take over the transaction, when U Scan sends a command to exit assist mode, WinPos ignores the command.

Prism# 16445

Scenario:

1. Begin transaction at robot (U-Scan POS) and be in a situation where you need assistance (weight of the item doesn't match registered weight, ID check, etc)

2. At attendant station enter assist mode and release robot

Expected Results:

Attendant station releases transaction and robot takes control

CATEGORY: U-Scan

There is a discrepancy between the value contained in the tlog for both active time on the register and time signed on, and the value showing in the reports.  The reports appear accurate, because of computations being done on the tlog values, however we will now perform those calculations prior to sending them in a time transaction, so the tlog exactly matches the report output for these values. 

Note: need to remove the calculations done in the report itself:

U-Scan - There are times when the tender key is pressed in direct mode where the tender type selected is not defined. This seems to happen whenever a transaction is begun in direct mode, then sent to the robot, then sent back to the attendant in direct mode. If the total key is pressed at the robot, then resent back to the attendant station, the tendering seems to work properly. This can cause a lot of confusion for the attendant and consumer and must be fixed.

Prism# 16447

Scenario:

1) Restart WinPOS.

2) Buy an item via U-Scan.

3) Go to assist mode.

4) Exit assist mode without doing anything there.

5) Enter assist mode again.

6) Press ENTER on the WinPOS screen (a numpad must be displayed for that).

Secure mode mid order causes problems with EJ

Scenario:

1. Set secure mode, screen 6-1-2-2, to two (2) minutes (see attached file SecureMidOrder_0.jpg)

2. Ring three (3) orders

3. Allow secure mode to activate between orders

4. Ring part way through an order and manually enter secure mode (keyboard function 802)

5. Wait a short time and then exit secure mode and complete the transaction

6. Ring two (2) more order and sign off the register

7. Go into the EJ, screen 6-10 and list all transactions

8. Select "Search By" and choose "POS Number"

9. Enter the post number you used to ring up the orders

10. Note that there is an extra "Enter Secure" listed and all transactions after that have a dollar amount

      of $0.00  

Expected Results: Transactions should list with proper order totals after entering secure mode

CATEGORY: Electronic Journal

CATEGORY: U-Scan

CATEGORY: U-Scan

CATEGORY: U-Scan

CATEGORY: U-Scan

CATEGORY: U-Scan

If the system parameter " Omit voided and Canceled items" was enabled (6-1-3-6 ), you would not be able to see these items either on the receipt or within the electronic journal. However if you  void Coupon it shows on Receipt, Electronic Journal and the new option " Omit voided "

Scenario:

1. Set parameter " Omit voided and Canceled items " ( 6-1-3-6 #3)

2. Ring up an item

3. Ring up a vendor coupon

4. Void the vendor coupon

5. Total, cash out

Expected Results: You would not be able to see these items.

CATEGORY: Receipt

Ver.7.0.9.1_030,  When you void or cancel item with regular discount receipt print incorrect. 

Scenario:

1. Set Parameter " Omit voided and cancelled items " = Yes

2. Ring up an item

3. Press the discount key

4. Select Senior discount for 10%

5. Discountable total shows

6. Press Void Last

7. Total, Cash out

Expected Results: Receipt should shows  Total Department       $0.00    =  Balance Due        0.00          =  Cash $0.00      =           Change      $0.00

CATEGORY: Receipt

CATEGORY: Accounts Receivable

WD 5371

U -Scan with Microtrax - cannot get any receipts to print for credit cards orders at the robot OR the attendant stations.

Scenario:

1.use the robot and ring items and total order

2.select payment by credit card

3.swipe card and answer all the proper questions

4.after processing the robot should print the 'order' receipt plus two credit card receipts 1) for customer 2) one to be signed by customer for store records

4. If you bring the order back to attendant station - it will only print order receipt and no copies of credit card slips

Expected Results: Credit card slips should print per parameters - 1 2 or 3 receipts - including receipt that requires customer signature.

CATEGORY: U-Scan

ISS45 WinPos does not work on the register after install on with XPE.

Customer must change the properties on the startup shortcut to run maximized in order to make the WinPos automatically load and run. The ISS45 install should do this.

CATEGORY: Operating Systems

The MICR is prompting to put check upside down when it should be up on Epson 6000II using OPOS.

Scenario:

1. Set up an Epson OPOS printer.

2. Set up MICR with MTX

3. Run an order and pay with check..

Expected Results:

The MICR is prompting to put check up

Actual Results:

The MICR is prompting to put check upside down when it should be up 

CATEGORY: OPOS Printing

U-Scan - the cash drawer at the attendant station does not open whenever a check is tendered. This had been working correctly in previous versions, but stopped operating in the current version.

Scenario:

1.Process and order to pay by check

2.Bring the order to attendant station from robot

3. Cashier can process check But the cash drawer will not open at end of order

CATEGORY: U-Scan

Daily Operator Performance report is all zero's

Scenario:

1. Sign on as operator, ring sales including scanned items, complete sale

2. Do step #1 for about four or five cashiers

3. Perform EOD

4. After EOD completes go to screen 1-1-5-5 item 55 and print report generated during EOD

5. Go to screen 1-1-5-5 item 38 and print report generated during EOD

6. Daily Operator Performance report is all zero's while the Cashier Performance report shows activity for each cashier used in steps #1 and #2 above

CATEGORY: Reports

When an RPO RMA Alert is sent from a U-Scan the data sent to the RPO H.H.C should be displayed as "Information Only" and the Appr button should be disabled.  The default response from the user is to tap the POS button on the RPO H.H.C. and handle the CC at the U-Scan

Scenario:

1.  On the U-Scan perform a scan quantity 10 @ PLU

2.  On the RPO H.H.C verify the RMA data on the Alert screen

CATEGORY: U-Scan/Pocket Office

Discount prohibited causes " Dr. Watson Error"

Setup

1. Create Enhanced promotion as the following

    Group type........ Unit

    Reward amount.....$1.00

    Member card required .... Yes

    Threshold ...... 1 2nd Threshold 1   

2. Create plu with the following attributes

    Dept...... Grocery

    Price.... $2.00

    Return code.... Bottle Return

    Discount prohibited set to .......Yes

    Attach to the above enhanced promotion

Scenario: 

3. Scan the member card

4. scan the item

5. The system will automatically issue $1.00 of and $0.15 bottle deposit 

6. Press subtotal

7. Total order.

Expected Results: issue $1.00 off. 

Actual Results: Dr. Watson Error

CATEGORY: System Operation

Discount prohibited causes " Dr.Watson Error"

Setup

1. Create Enhanced promotion as the following

    Group type........ Unit

    Reward amount.....$1.00

    Member card required .... Yes

    Threshold ...... 1 2nd Threshold 1   

2. Create plu with the following attributes

    Dept...... Grocery

    Price.... $2.00

    Return code.... Bottle Return

    Discount prohibited set to .......Yes

    Attach to the above enhanced promotion

Scenario: 

3. Scan the member card

4. scan the item

5. The system will automatically issue $1.00 of and $0.15 bottle deposit 

6. Press subtotal

7. Total order.

Expected Results: Issues $1.00 off.

CATEGORY: Discounts

U -Scan with Microtrax - cannot get any receipts to print for credit cards orders at the robot OR the attendant stations.

Scenario:

1.use the robot and ring items and total order

2.select payment by credit card

3.swipe card and answer all the proper questions

4.after processing the robot should print the 'order' receipt plus two credit card receipts 1) for customer 2) one to be signed by customer for store records

4. If you bring the order back to attendant station - it will only print order receipt and no copies of credit card slips

Expected Results: Credit card slips should print per parameters - 1 2 or 3 receipts - including receipt that requires customer signature.

Prism# 16074

CATEGORY: U-SCAN

When you over tender over $1500.00 with the following tenders, Check, Food Stamps, Miscellaneous, Foreign Currency, Gift Certificate. The change amount on the screen says $499.00 instead of $1499.00.

Scenario:

1. Go to Tender main.(1-6-8)

2. Select Checks. Maximum Value $2000.00,

    Over tender value $1000.00  

3. Set Over tender allowed = Yes

4. Ring Transaction

5. Press Total

6. Press Miscellaneous and enter $1500.00

7. The change amount screen says $499.00 instate of $1499.00

CATEGORY: Tender

When an item promotion is created, using Promotion, Reduction and Offer. The item price does not print on the customer receipt.  Works when Combine Items is turned off.

Scenario:

1. Create standard promotion (1-7-2)

2. Item #8,

    Start date 04/02/05 End date 04/05/05

    Offer #1

    Limited quantity = Yes

    Price is percentage = Value

    Reduction amount = $0.95

    Quantity at standard price = 0

    Quantity at discount price =1

3. 6-1-3-6#2 Combine same items = ON

4. Ring item #8

5. Tender the order.  

Expected Results: Price will print on the customer receipt

CATEGORY: Promotions

Combine same items causes Price Override to print incorrectly.

Scenario:

1.Combine same items = On

2. Do Price Override (930) and enter new price

3. Cashier display shows

    Price override

    Original price $20.00

    Jasmine rice $15.00

4. Finalize the transaction

5. Receipt shows

    Price override

    Balance due $15.00

Expected Results: The original priced and adjusted price item should print on the receipt. 

Actual Results: do not print the original priced and adjusted price.

CATEGORY: Receipt

Selling multiple frequent shopper, gives triple discount.

Scenario:

1. Create PLU with the following.

2. PLU 1

    Department = Grocery

    2 / $20.00

    Frequent Shopper type = Discount amount $5.00   

3. Scan Member card

4. Scan Plu  1

5. Scan  Plu 1

6. Gives triple discount 

CATEFORY: Promotions