Enhancement or Fault Number

Item  Description

WD 10089

Price Override on GC is not prompting for activation if initial amount is accepted.  The gift card will activate is set for $0.00 and manual price, as the manual price will force you to enter an amount

Scenario: 1. (6-1-3-9-4) Set up gift card range or dept range, limits, and GC in system.

2. (1-4-1) Add gift card in PLU or Dept range (or both) for 1 for $25.25.

3. PRICE OVERRIDE (fcode 930) the gift card PLU

4. Don't change the price, just hit enter/accept

Expected Results: Gift card will prompt for activation.

Actual Results: Gift card is sold without activation

Remote  approvals of the control check do not bring up the screen automatically that tells the clerk to hit clear so the order can be continued.

Scenario:

1.Ensure alerts in system is checked

2. Send alert to pocket office is checked

3. Tender main. set Maximum times in ticket = 2   (1,6,8,1)

4. Sign on and ring $10.00 total

5. Tender $1.00 Cash

6. Tender $1.00 Cash

7. Tender $1.00 Cash

8. CC prompt

9. Approve the alarm through RMA

10. The Control check do not bring up the "Message box  event approved remotely"

Expected Results: The remote approvals should prompt automatically. 

Actual Results: the clerk to hit so the order can continue.

Enhanced Promo Percent Off Order not give if there is a vendor coupon in the order 

Scenario:

1. Create UPC 1200000013, Pepsi, Grocery Dept, $6.00

2. Create Enhanced Promo, Percent Off Order, attached Pepsi item and Grocery Dept,    Freq. Shopper ID required

3. Enter FQ Shopper ID, scan Pepsi UPC, tender order, percent discount is given

4. Enter FQ Shopper ID, scan Pepsi UPC, scan VCPN for Pepsi (5120000006), tender order,    percent discount is not given

Expected Results: Percent Off Order promotion given under all conditions

Actual Results: Percent Off Order promotion not given if a VCPN is scanned in the order

Media and Payment Income Report does not agree with Media & Payment Totals Report 

Scenario:1. Run a bunch of different transactions and tender with different media; i.e. cash, check, electronic   check, credit/debit card, gift card, EBT Food Stamps, etc

2. Run an EOD (be sure to generate the media report)

3. After the EOD has completed take two reports - screen 1-1-7-6 and 1-1-5-5-2

4. Compare the totals and media between both reports, NOTE the Media and Payment    Totals Report (screen 1-1-5-5-2) has the correct totals matched to the correct media

5. The Media and Payment Income Report has the following errors:    The Credit Card total is not correct    The Gift Card total is actually the EBT Food Stamp total    The true Gift Card total ($6.50) is not on the report    The Triple Coupon total is actually the UPC 5 coupon total (I did not ring up any triple coupons)    The EBT Food Stamp total is zero    This report is off by $6.50 vs the other report

6. Note that I reproduced this in v7.1.1.1_050 and the store reporting the issue was at V7.0.9.0_080so this issue has been around for a few years 

Expected Results: Both reports should be the same 

Actual Results: The Media Income Report (Media and Payment Income Report) puts totals in the incorrect buckets and does not report the Gift Card total at all

1. PLU Management\PLU Maintenance\New

2. 07675001174\WhereHouse Music Gift Card\25.00\Dept.700-Misc Income

3. Database Management\Barcode Programming\New

4. 07675001174-07675001174\WhereHouse Music Gift Card\Gift Card Activation\Barcode Length=30\EAN128\Account# Length=19\Min=1.00\Max=500.00\Allow Deactivation flagged 

Expected Results: EAN128 Gift Card Barcode is Activated and Approved.  

Actual Results: Barcode Declined

Note: If you change the Barcode Length to 31 and add PLU including the '3'07675001174 everything is working.

Can not install Solidcore on any LFS

Scenario:

1. Start install of Solidcore on an LFS

2. The install will fail because there is no software key and there is no bit set in POSCONF.QDX

    for Solidcore

3. The software key issue is not a problem since an LFS will never have a software key

4. The problem is that the POSCONF.QDX file on an LFS is, by default, set to 2 records,

    this should be increased to 10 records by default

5. With the record count set to 10, when POSCONF.QDX get created, records 3 - 10 will

    be populated with C0's and the proper bit will be set to a '1' for Solidcore 

Expected Results: Solidcore can be installed on an LFS without a software key 

Actual Results: Solidcore can not be installed on an LFS

"YOU SAVE" not showing up on the customer receipt when set  sort receipt to Yes But when Sort receipt set to No You save print on the receipt. 

Scenario:

1. Buffer printing set = Yes

2. Your saving today set = Yes

3. Sort receipt = Yes

4. Main sort set = Department name

5. Second sort = Alpha

6. Create Plu = PLU 2, Department = Grocery , Price $3.00 Qty 1, Frequent shopper type = Discount amount , Value $1.00 

How to duplicate  

1. Scan Frequent shopper card

2. Ring PLU 2 (get F/S discount) shows  cashier display You saved -$1.00

3. Tender the order  

Scenario:

1. Buffer printing set = Yes

2. Your saving today set = Yes

3. Sort receipt = NO

4. Main sort set = Department name

5. Second sort = Alpha

Receipt print with You Saved -$1.00 

Expected Results: Receipt did print You Saved -$1.00 

Actual Results: You Saved -$1.00 not shows on the receipt.

Age Restricted item - it does not show the prompt of the Drivers License picture with the prompt to show Attendant your license - it does skip this and immediately asks for Attendant to put in the birth date.  

Scenario: Ensure Frequent Shopper card is required at POS

1.  Sign on to the Customer Station

2.  Start an order at the Customer Station and scan a frequent shopper card

3.  Scan an Age Restricted item 

Expected Results: The Customer Station should produce a graphic of a Drivers License and prompt the customer to provide it to the person at the AS 

Actual Results: The Customer Station does not provide the prompt for the customer to provide their Drivers License to the person at the AS

Register starts strobing if you accept an alert at the back office and the register is signed off.  Required cashier notification 

The Problem :  If a cashier sends an alert (Ex: 5001) and using cashier notification, the blue diamond appears like it should.  If you accept it with RMA, then the diamond will turn green ok.  This same alert will show up on the MFS if set up to do it also.  If the register is signed off, and the notify ICON is gone, you will get the register strobing if you Confirm the alert on the MFS screen.

Scenario:

1.  This is just a simple setup to see the problem.

- Use a total touch POST

- Create an alert (screen 6,1,12) 5001 / Pop-Up alert checked, Pop-Up message checked, Send Alert to Pocket Office checked and Send Cashier Notification checked

- Sign on to the POST and send alert 5001

- You should get the cashier notification blue diamond on the cashier screen and a popup on the MFS to Confirm

- Instead of waiting for the blue diamond it to time out just touch the diamond to have it disappear

- Signoff the POST

- Now Confirm the popup on the MFS and you will see the POST strobe the screen back and forth.

- This requires a reboot to stop it

 TeamPoS 3000  - It takes 45 seconds to cancel the endorsement on the check using the Exit/No key on the 92U keyboard.

Configuration of the POST

- 92U 12v USB keyboard plugged into 12V USB connector on TP3000XL using COM8 mapping

- 9950 single scanner/scale on COM4

- Hypercom 4100 on COM2

- Dual Displays (D25 used for Cashier running in Full Screen) and (D15 used for Customer)

- Epson 6000III USB printer on 24v USB connection using Epson OPOS

- Fujitsu Cash Drawer on COM10 using Fujitsu OPOS 

Scenario:.

- Ring an order and tender with check

- Insert the check when you get the prompt for check account reading

- When attached to WinEPS select personal for the check type

- After the authorization and at the popup for Endorsement, hit the exit/no key to bypass endorsement

- It is taking 40 seconds until you get a response and go to the printing of the check

Expected Results:

Hitting the exit/no key to bypass check endorsement on the 92U should happen immediately.

Actual Results:

It is taking 40 seconds before the exit/no key seems to bypass the check endorsement

The Epson 6000II OPOS printer ran out of paper during the end of day report.  Putting a new roll of paper back in and singing on pops up a yellow window indicating CURRENT PRINTER CAN NOT WORK WITH OPOS, PLEASE CHECK PRINTER CONFIGURATION!!!!!.  The only way to get the printer working again is to drop to the desktop and startup WinPoS again. 

Scenario:

1.  The auto end of day ran at 12 am and during the report printing on the Epson printer it ran out of paper.

I came into the office in the morning and added paper to the printer and signed on.  A yellow popup indicating CURRENT PRINTER CAN NOT WORK WITH OPOS, PLEASE CHECK PRINTER CONFIGURATION!!!!! was displayed.  The only way to get the printer working again is to drop to the desktop and startup WinPoS again. 

Expected Results: Should be able to recover from the paper out condition by putting in a new roll of paper 

Actual Results:  Added a new roll of paper after it ran out during the end of day.  I signed on and got the message above.  I had to drop to the desktop and restart WinPoS to get the printer working again.

Changing post configuration locks up all scale/scanners  

Scenario:

1. Screen 1-6-6, Control check #42 "void item" set to 'Ask Yes/No'

2. Screen 6-1-2-7, item #4 "CC for exceeding Cancel/Subtract limit" set as 42

3. Sign on

4. Scan a few items

5. Void the last item

6. Depress Total

7. Get error "Control Check 42 - Void Limit, Yes/No"

8. Do NOT clear error

9. Go to back office, screen 6-1-4-1, select a non-existent lane, change the COM and IRQ

    for the scanner, depress F2 to save

10. Complete order

11. Repeat steps 5-10 a few time, will have scanner lock up (unable to scan any items)

      until exit WinPoS and restart WinPoS

12. Hardware - TP2K, full touch, Magellan scale/scanner (7101_50)

                          TP2K 'S', 92R, PSC 8200 scale/scanner (7120_49) 

Expected Results: Changing post configuration does not lock up scale/scanners 

Actual Results: Changing post configuration will lock up all scale/scanners

Restricted item printed in wrong section of receipt

Scenario:
1. Set buffer printing on, set sort by department and alpha
2. Set up an item as "Restriction Layout" 1
3. Set up your "Restricted Sales Option", screen 6-1-2-11 to check for age
4. On screen 6-1-2-11-1 parameter #6 "Birthday validation print option", select BOTH
5. Ring up your restricted item, receipt should appear correct
6. On screen 6-1-2-11-1 set parameter #6 to AUDIT
7. Ring up the same item, receipt will print incorrect with item appearing in middle
of balance/cash/change section

Expected Results: Item appears in proper section of receipt at all times

Actual Results: With birthday validation print option set to AUDIT item prints on wrong section of receipt

Using In-house Charge Accounts and signature capture for this tender. Version 7111-0090 with WINEPS 819 SP using Signature Capture for In house Tender. Using Epson H6000II

Scenario:

1. Create new customer in AR program so you have a zero balance.

2. Ring $1.00 and tender to In-house Account. First receipt prints correctly with new balance of $1.00

3. PIN pad will ask for customer signature, customer will press Cancel on PIN pad to cancel the signature request.

4. Cashier ring up $1.00 to add to existing $1.00. Tender to In-house Accounts again.

5. Customer signs PIN pad and receipt shows that the New Balance is $3.00

It takes the previous $1.00 balance, adds in the new $2.00 transaction and reflects $3.00 

Expected Results: Receipt should print correctly rather you cancel signature on PIN pad or sign it. 

Actual Results: Second receipt is wrong after cancelling signature on PIN pad and adding more items to transaction.

The text literal "Frequent Shopper Transaction" dose not on the U - Scan customer station 

Scenario:

1. Set parameters 6-1-2-5 #18

2. At customer station , press here to start button

3. Scan the item (U-Scan thinks the item is member card) 

Expected Results: Item ring up 

Actual Results: You have to ring up the item twice the item to display on customer station.

Expected Results: POS report will print with any currency set in the system

Actual Results: If you have a foreign currency set and a currency rate the POS report will get a red banner on the bottom of the screen and the report will not print

1. Screen 6-1-3-6, check #1 and #2 (buffer printing and combine same items)

2. Create a PLU that has tax and payment by WIC

3. Ring the item two or three times in a normal order, the items are combined and the tax character prints

4. Perform a WIC transaction repeating step #3 above, the items are combined and the tax character prints

5. Screen 6-1-3-6, uncheck #2 (combine same items)

6. Repeat step #4 above and the tax character does not print

7. The state of Kansas is complaining that the tax character should not print on any WIC transaction as it is confusing to the customer. NOTE - we do not charge for any tax but we do print the tax character. You could turn buffer printing off but this is not acceptable to any customer. The combine same items parameter being turned on is the issue 

Expected Results: On a WIC transaction, with buffer printing turned on and combine same items turned on, the tax print character should not be printed since we are not charging any tax 

Actual Results: On a WIC transaction, with buffer printing turned on and combine same items turned on, the tax print character is printing even though we are not charging any tax

If you edit an existing item and add Label Information (F3), save it and then edit the case cost, the label information is gone.

1. Go into PLU Maintained, Pull up an item.

2. Hit F3 to enter label information and fill in the information.

3. F2 to Save it.

4. Enter down to Units per Case (Example) and put in 12.

5. Hit F2 to save.

6. Hit F3 to enter label information area, all information you typed in is gone.

Perform a WIC transaction and endorse the back of the document. Ring up another sale and tender with a CHECK. Be sure to PRINT the FRONT of the check as well as the BACK. Perform another WIC transaction and you will see the endorsement lines are now scrunched together. You can turn the printer off and back on to fix the problem. But once you print the FRONT of another Check, it is scrunched again. Only happens if you print the Front. If you only endorse the back of the Check, it works fine.

Setting sales privilege and training privilege in Menusys.xml does not work 

Scenario:

1. Set up a cashier with limited privileges, 1-4 for sales, 1 for training

2. Set up a button in your Menusys.XML file with a sales privilege of 5 and a training privilege of 5 3. U

4. If in sales mode or training mode the cashier is not prevented from using the Produce Codes key

5. Attached is page 14 from the "ISS45 Keyboard Macro Tool User Reference" manual. Look on lower right side just under the arrow for the ATTRIBUTES PANEL arrow to see the entry boxes for Sales Privilege and Training Privilege.

Expected Results: If you do not have a privilege for a key you can not use it 

Actual Results: No matter what the privilege level in the Menusys.XML any cashier can use the key

Random weight item canceled before scanning freq shopper card does not remove discount 

Scenario:

1. Turn on Frequent Shopper, screen 6-1-2-5 #1

2. Create a random weight item, UPC2

3. Add a discount amount of $1.00 to the UPC2 just created, put price in price field, flag as weighted item.

4. Start an order but do not enter the frequent shopper number, bypass the prompt.

5. Ring up the item twice and then do an item cancel to cancel one of them.

6. Swipe or enter the frequent shopper number

7. Finalize the order

8. The system will give a $2.00 discount instead of $1.00

9. One item was removed so the discount should reflect for one item, not both.

WD 10116

Using 009976_FSD_V7 Phone Card Template document to test.  I am getting a phone card template printing on activation ok.  The problem is that a phone card decline is using the gift card decline templates and not the phone card decline templates. 

Scenario:

1.  Use WinEPS Demo host

2. Create a phone card PLU for $2.00 (The $2.00 will return a (NO - general decline) from WinEPS.

3. Ring up the phone card plu and swipe the card when prompted after tendering the order.

4. Accept the DECLINED message on the screen

5. Accept the Gift Card Authorization Failed message

6. The receipts that print will be using the Gift Card and not the phone card templates. 

Test 1) If I do not have Gift Card activation after tender set and slide the card when prompted, I get the receipt showing. 

******************************************

Gift Card Payment Request Denied

Card # 379014000006688

Decline Reason:  DECLINED

Balance Not Available 

Test 2) If I do have Gift Card activation after tender set and slide the card when prompted, I get the receipt showing. 

***************************

GIFT CARD ACTIVATION

Gift Card    #

   ++++ DECLINE +++

Beginning Balance $ 0.00

Transaction Amount  $ 2.00

Auth #AccounB

Lane # 07    checker # 105

00/00/00   0:00  Ref #Reference 

And the other one on the same receipt shows 

***************************

GIFT CARD ACTIVATION

Gift Card    #voucher no from program

   ++++ DECLINE +++

Beginning Balance $ 0.00

Transaction Amount  $ 2.00

Auth #AccounB

Lane # 07    checker # 105

00/00/00   0:00  Ref #Reference 

Expected Results: Phone card template to be uses on the declined phone card 

Actual Results:  Gift card template is being used on the declined phone card

U-Scan - The signature is captured correctly on the PIN pad if 6.1.2.1.4 #10 display captured signature on cashier display with accept or reject is unchecked.  If you check it, the signature will not be captured on U-SCAN and the signature copy will print at the attendant station. 

Scenario:

Set 6.1.2.1.4 #10 on to display signature with accept or reject

Ring an order at the U-SCAN customer station running with a PIN PAD 4100 or 4250

Select Pay Now and tender with Credit

Slice your credit card when prompted

Sign the PIN pad when displayed

The U-SCAN Attendant station flashes to confirm the signature (Go into direct mode)

Select Yes to confirm the signature displayed

The signature from the PIN pad is not captured and the signature copy to sign is then printed at the attendant station. 

Expected Results: Signature capture should work with the display signature at cashier display with accept or reject checked. 

Actual Results: If parameter 6.1.2.1.4 #10 checked then signature capture will fail on the PIN pad.

Use TAC codes U, 6, 7, S, W, G, H, >.  During check tender when at the Check Account Reading (MICR) do a yes to manually enter information.  The POST will drop you back to the Enter Tender screen.

Scenario:

1.  Use TAC codes U, 6, 7, S, W, G, H, >.  During check tender when at the Check Account Reading (MICR) do a yes to manually enter information.  The POST will drop you back to the Enter Tender screen. 

Expected Results:   You should be able to entry the manual values if using the TAC-U code.

Actual Results:  The POST will drop you back to enter tender if you hit yes to manually enter the check information.

WD 10174

Order promotion BOGO low price doubles the "you could have saved" amount

Scenario:

1. Create an order promotion, screen 1-9-4 and select "BOGO low price", member card required, only one item is required to be attached to the promotion for this test, the item price on my 7121_050 system was $6.50 so the reward = $6.50 for a BOGO

2. Ring two of the item attached to the promotion, do not use a member card

3. The order will give you the promotion and the "you could have saved" amount will be double

4. Ring two of the item attached to the promotion and use a member card

5. The promotion will be handled correctly

6. Work-around - change the "BOGO low price" to "cash value"

7. NOTE - This same promotion works correctly in v7.1.1.1_080 when using "BOGO low price"

Expected Results: "You could have saved" amount equal to the actual price of the item

Actual Results: The "You could have saved" amount is double the actual price of the item