Enhancement or Fault Number

Item  Description

ISS45 has created a new OPOS driver to support the IBM 4610 Printer to make the check handling similar to other printer options in ISS45 including the ability to use FLIP check. 

If you do a return with foreign currency you get an error saying over tender not allowed because of the exchange rate.

Scenario: If you do a return with foreign currency you get an error saying over tender not allowed because of the exchange rate.1.Buy an item

2.Totals the item

3.Then do a return with the exchange rate at 3

4. When we do a tender, the 3rd of the foreign exchange rate...for example would come out with .36998  and it would round up to the nearest cent ending up being .37. Afterwards, when we do a return, it would com out to be .37 refund but in the background of return, it would come out still being .36998, so it would throw up a error

Customer upgraded from 8111-050 to 8120-050.  Afterwards, their 6 page CWAR report would only print two pages.  In the event viewer, the following error was found: 

Event Type:     Warning

Event Source:   PointOfSale

Event Category: None

Event ID:       2

Date:           4/3/2007

Time:           5:56:29 PM

User:           N/A

Computer:       SHEY3MFS1

Description:

WARNING

        Program: [ V8AppReport.AppReport.ProcessData

        Context: [Error Line: 60]

Error Number: 40002

Error Description: GUtilities..DBSRV: GetValue S1000: [Microsoft][ODBC SQL Server Driver]Connection is busy with results for another hstmt  

We found that if we reduced the number of fields in the report to below 100, the report printed fine.  The customer reported that after replacing v8AppRpt.exe with one given to them for another, similar issue, the problem went away. 

C:\PCMASTER\BAK directory is not zipping up the backups from the end of day on my MFS2.  The last backup zipped on MFS2 was dated 9/8/2007.

There are files in the directory for the other end of days 9/9 - 9/10 with extensions of .001 and .002.  I am also seeing a file called McpyQzip.end that I have never have seen before

Scenario:

- Let the end of day do automatic end of days over about a 4 day period

- MFS2 will stop zipping up the files and start adding extensions of .001, .002, .003, etc

Expected Results: MFS2 should be zipping up the files in the C:\Pcmaster\BAK directory every night 

Actual Results:  MFS2 stops zipping up the files in the BAK directory after about the first end of day run

After a cold start, signing on to the POST with an OPOS printer will give a printer error / suspend printer message. You have to exit to the desktop and restart WinPoS for the printer to work again. 

Scenario:

1. Do a cold start on the POST with an OPOS connected printer

- Sign on to the POST when the cold start is finished and you get a printer error / suspend printer popup

- You have to exit to the desktop and restart WinPoS for the printer to work again

When Using OPOS the CC for Paper Low does not work.

Scenario:

1. Setup the Control Check for Paper Low under Store-> Post-> Operational-> Control Checks

2. Turn on OPOS on the Printer 

Expected Results: Control Check should still display when paper is low 

The description is incorrect for Checkout Bank Maintenance if you try to add an entry greater than 99 

Scenario:

1.Open Checkout Bank Maintenance

2.Click on the NEW Box

3.Enter a number greater than 99 

Expected Results: Message will display that says "High Range Error number must be equal to or less than 99 for field Checkout Bank Number" 

Actual Results: Message will display that says "High Range Error number must be equal to or less than 99 for field PLU Group Number"

The OPOS test of the RAW MICR data is showing the output from the printer correctly.  Using checks without payments, the customer number is being broken up with part as the customer number and the other part thinking it is the check number

Scenario:

1.  The check tender is set up for bank # required and check # required and to print routing#, check# and customer# on the receipt.  Rang the order with the three check in the attached checks.jpg file

The first check was read correctly showing bank # 111900659 customer# 0906724034 check# 2141

The second check was not read correctly showing bank# correctly only part of the customer#  and the check number as part of the customer number.

The third check was not read correctly showing bank# correctly only part of the customer#  and the check number as part of the customer number. 

Expected Results:  The customer# and the check# should be read correctly from the check 

Actual Results:  on the second and third check sample attached as checks.jpg, the customer# is being broken in two and the other part being used as the check#

In some cases when the e-of-day.log is being written to, some of the calls in the e-of-day.bat will fail because they cannot write to the log.  These calls are all using the " >> log\e-of-day.log" method rather than " | pcmlog32 /macro2" method.  For example: 

if exist FLAG\DUAL.FLG rcopy32 seq\n-w-day.seq %RPCNUM%#c:\pcmaster\seq /AR5 /NI >> log\e-of-day.log 

If the " >> log\e-of-day.log" portion of the command fails (in use by another process), then the rcopy will not take place.  This causes MFS2 to have the wrong working date when calling zipdate, which in turn causes the zipped up files in the BAK folder to have the wrong filename (one day behind).  Later in the EOD (towards the end) another rcopy takes place that does not redirect the console to the log, and it completes successfully. 

Note:  So far we have only been able to reproduce this on systems with SolidCore installed.

Scenario:

1.  Run multiple EODs without rebooting between

2.  Eventually you'll notice several lines missing from the EOD log, such as the lines for any rcopy calls, the "contents of n-w-day.seq" call

Expected Results: EOD should run normally 

Actual Results: Several calls in the EOD fail due to the method of log writing.

New General System Parameter "Use WinEPS Receipt Data" can cause Save\Recall Transaction to save with the wrong transaction number 

Scenario:

1.Set GSP STORE\POST\WinEPS EPS\Use WinEPS Receipt Data = YES

2.Ring a transaction on the POST for exactly $17 and attempt to finalize with a gift card tender- this will cause the WinEPS Demo Host to generate a 102 DECLINE Insufficient Funds message

3.Press the CLEAR Key to continue - this should print one receipt with a transaction number

4.Perform a SAVE\RECALL (keyboard function 913) to save the transaction - this should print two receipts - the second receipt will have the same transaction number as the previous receipt but the third receipt will have a transaction number that is one number higher

5.Try to Recall the transaction using the transaction number and\or barcode printed on the third receipt 

Expected Results: Transaction will recall from the Unrecalled Saved Transaction List

An issue where many cards were saying "Please see cashier" after timing out.  These cards showed as approved in WinEPS and MicrotraxLinkSrv.  Upon further investigation, Toby G. found a problem with the DPT-R message we are sending to the ANDI box: 

When suspending a Transaction from a U-Scan with activated gift cards they show up incorrectly when recalling them on another register 

Scenario:

1. Setup a gift card to activate upon being scanned

2. Ring 3 Gift cards and have them activated on the U-Scan

3. Save the transaction

4. Go to a regular register and recall the saved transaction

5. Only 1 of the 3 gift cards show up 

Expected Results: All of the gift cards should show up or the transaction should not be allowed to be saved 

Control checks that normally fire when total is pressed (such as Cancel/Subtract Limit or Total Item Cancels) do not fire if total is pressed from the item inquiry screen 

Scenario:

1. Assign a value of 0.01 to Cancel / Subtract Limit

2. Assign a control check to this limit

3. Ring an item, then void it

4. Press total - see that you are prompted for the control check

5. Press clear

6. Press "INQUIRY"

7. While the inquiry box is visible, press TOTAL - see that you are NOT prompted for the control check 

Expected Results:

Control check should always fire, regardless of what screen total was pressed from 

Actual Results:

Control check does not fire if total pressed from the item inquiry screen

The customer is using the Duplicate receipt check box in the V8 tenders for House charges and Gift Certificates.  This is working correctly on the normal POST.  When in direct mode on the U-Scan cashier station, the duplicate receipt is missing all the order detail and only prints the LOGO, header, words DUPLICATE RECEIPT and the footer.  Viewing the V8 electronic journal shows the duplicate receipt with all the information of the order.  This must be some kind of a message issue between ISS45 and U-Scan since the information does show in the electronic journal correctly. 

Scenario:

1.  Set up a tender in tender maintenance like charge posting and check the box on the general parameters tab Duplicate Receipt. 

Ring the order on a normal POST and you will get the normal receipt and a duplicate receipt print out correctly 

Ring the same order on a U-Scan casher station in direct mode and you get the correct receipt for the order but only the LOGO, header, words DUPLICATE RECEIPT and footer without any order detail on the duplicate receipt 

Expected Results: The duplicate receipt being printed should be printing all of the order detail when using the U-Scan cashier station in direct mode. 

Actual Results:  Only the Logo, header, words DUPLICATE RECEIPT and footer are being printed on the U-Scan duplicate receipt.

Food Stamp Reversal does not work on open departments 

This issue is the same issue as WD11170 only with Food Stamp Reversal. 11170 was for tax reversal not working on open departments and was corrected in 8.1.4.0. I tested the Food Stamp reversal on both 8.1.3.0 and 8.1.4.0 and this issue is still present.  

Scenario:

1)      Setup Food Stamp Reversal button

2)      Hit Food Stamp Reverse button on POS

3)      Select Department

4)      Enter Price

5)      Tender Order 

Expected Result: If the department Is not eligible for food stamp, it will become eligible for this sale. If it is eligible for food stamp, the sale will not be eligible. 

Actual Result: The food stamp eligibility is not affected by the Food Stamp reversal.

When doing a check approval through WinEPS to EPIC TRANS a decline with override comes back from the processor and WinEPS passes that through to ISS45. I can then override and the transaction will finalize. But if the manager does not want to override it and wishes for it to decline we have no way to get out of the SUPERVISOR entry loop without putting in the supervisor number which overrides the transaction which is the opposite of what we want to do 

Also this issue can cause:

Terminal gets stuck in loop trying to process a 2 dollar transaction. 

Scenario:

1. V8130-060, WinEPS 825 with demo host

2. Ring up $2.00 grocery item

3. Depress the total key, Depress ether the Credit tender or the EFT key and select credit

4. Swipe credit card and a red "Decline" message box will be displayed

5. Press Clear key or No key

Expected Results: Accept the message and you will be taken back to the sale screen

Actual Results: Register gets stuck in loop and  you must exit WinPoS or reboot

U-Scan Customer Station stuck in EFT payment state when weight changes on scanner scale 

During EFT payment, once received the SCO_SEND_WEIGHT (OPCODE 114) message from U-Scan,

the EFT tender state cannot be cancelled by pressing "Clear" button in PIN pad.

and the PIN pad was stuck in "Transaction Cancelled" screen. 

POS should be able to cancel the EFT tender state by pressing "Clear" button in PIN pad.

U-Scan - Cashierless Attendant cannot handle approving Age restricted items.  When I scan an age restricted item I cannot accept the customer birth date from the handheld attendant.   

Scenario:

1.  Scan Age restricted item.

2.  Use handheld to approve.

Expected Results: Handheld should approve the prompt 

Actual Results:  Cannot approve prompt from handheld.  Have to go into direct mode to approve

Secondary Look Up for Member Card (F1139) not working on POST 

Scenario:

1.Set up Keyboard Function 1139 on keyboard

2.Press the Secondary ID key

3.Enter 10 digit secondary ID from a valid Member Card Account and press enter key 

Expected Results: Register will retrieve member card information and place terminal in member card mode 

Actual Results: POST acts like the CLEAR key has been pressed and screen is cleared

Unable to Use Phone Number For Customer Survey Or Use Table Extract 

Scenario:

1. Go to System Administration\POS Setup\POS Configuration\Checkout Banks

2. Create an appropriate Checkout Bank; i.e. All Front End Terminals

3. Set the "Max percentage of tills to upgrade Simultaneously" parameter to 10

4. Place a check mark in the box next to "Front End Terminals"

5. All other parameters for the checkout bank can be left at the default settings

6. Go to System Administration\POS Setup\POS Configuration\POS Configuration, select

a Post and on the General tab under "General Options" in the lower left corner add the

Post to the proper Checkout Bank

7. Go to Database Management\Customer Survey

8. Create a new survey with the proper question; i.e. "Please ask the customer for their zip

code"

9. Select the proper time to "Display at" for this question; i.e. "Start ticket"

10. Select the proper "Answer type"; i.e. "Phone Number"

11. Select the "When to display" tab and enter the "Start on" and "End on" dates plus the

day of the week and the "Start Time" and "End Time" for each day. Note: The "End

Time" must be something other than 00:00. If the "End Time" is left as 00:00 this option

will not work.

12. Select the "Checkout Banks" tab and "Add" the proper checkout bank

END-OF-DAY PARAMETERS  

Expected Results: System should put data in the database 

Actual Results: System will not put info in if phone number, will if doing it as zip code. Also unable to do table extract

If the cashier presses the Exact Amount button twice by mistake, the POS will hang at the Change Due screen.  Once you press clear, you get a quick glimpse of the "Please Close Drawer" screen, and then it goes away.  We've found that this only occurs when using the 1x8 soft key layouts, and not the 2x5 layout.  In addition, it only happens on our Fujitsu lab.  We took the same exact menusys.mac and WinPoS.ini to an IBM SurePOS and could not reproduce the issue. 

Scenario:

1.  Ring an item

2.  Using the soft keys, tap "Cash", then "Exact Amount", then "Exact Amount" again (3 total taps on the first soft key)

3.  As soon as the drawer pops, close it 

Expected Results: POS sees that the drawer is closed and proceeds to the next order 

Actual Results: POS hangs at the Change Due screen until Clear is pressed.  The Please Close Drawer dialog box appears for a fraction of a second, and then goes away.

Kansas Weights and Measures. D25 touch screens on TP2K slices has different formats of the weight field on the cashier touch screen vs. the customer's monitor. Apparently there is a law that the formats must match.

One shows 0.00 and the other 00.00. So up to 10lbs, one screen will show 9.85 and the other 09.85.[ If the item is over 10 lbs, the screens match ]. KS Weights and Measures are not approving the POS scales for retail sale.

In 11111, we delete the FrontOff.tmpPLU1 table when we close the Set Attachments form.

The buttons in the lower right section of WinPoS quit working if you scroll down past the 18th item in a PLU Group 

Scenario:

1.Build a PLU Group that contains more then 18 items

2.Define the PLU Group key in menusys.mac programming as FCODE = 919 in State = 10

3.On POST press the LOOK UP button and select the Group that was created in Step 1

4.Use the DOWN arrow button and scroll down past item 18, the last entry shown on the original screen

5.Try to select item 19

Expected Results: Pressing the ENTER key will select and ring up the highlighted item 

Actual Results: The 16 keys in the lower right section of the screen no longer function and you must stop and re-start WinPoS to get the buttons working again

SmartCard WIC - taxes are going to the incorrect Exempt bucket should be moved to Forgiveness bucket  

Scenario:

1. Processing SmartCard WIC - due to mixed basket items and using a SmartCard the taxes for the WIC approved items should be Forgiven and not Exempted. Move the taxes from Exempt bucket to the Forgiveness bucket ala Food Stamps which is correct accounting per State and US government reporting.

Add Error logging as sometimes not all data from the Transact.QDX is written to SQL by TransCli and there is no current mechanism for identifying or troubleshooting this issue 

Error handling and logging ability was added to the Stored Procedures that control these functions

3.example that was provided  by development

RAISERROR ('SP %s: Failed to update table CUR_CONTROL_RTN_TYPE [@iErr=%d]', 16, 1, @sProc, @iErr) WITH LOG 

Expected Results: All valid data received by QDX will be written to SQL 

When creating a Batch from the PLU Selection Criteria form, and the Batch is executed, it will wipe out PLU parameters even if those items were not updated/changed in the batch.  This has been reproduced on 8.1.3.0 and 8.1.4.0 

Scenario:

1.  Create a PLU

2.  Set values, other than default, for FS Quantity, Exchange Tender ID, Bulk Tax Code, Package Size, Unit Factor, and SWWCode

3.  Create a PLU Selection Criteria, add the item to it

4.  Create a Batch from the PLU Selection Criteria form.  Update the price, description, or any other item. 

Expected Results:  Only the parameters that are adjusted/updated in the batch will affect the PLUs in the PLU Selection Criteria 

SmartCard WIC - taxes are going to the incorrect Exempt bucket should be move to Forgiveness bucket  

Scenario:

1. Processing SmartCard WIC - due to mixed basket items and using a SmartCard the taxes for the WIC approved items should be Forgiven and not Exempted. Move the taxes from Exempt bucket to the Forgiveness bucket ala Food Stamps which is correct accounting per State and US government reporting.

Note: SmartWIC for forgiveness will report in TLOG from POST only - like Food Stamps

Initialize Microtrax DLL during POS Reload after an EOD

Connected Payments - ServerEPS updates to DLLS and files will not occur after EOD or Cold Boot of register until a sIgn-on at register 

Scenario

Parameter Driven - ISS45 V7 and V8 will unload the ServerEPS DLL for WinEPS after EOD or a Cold Boot of register at any time. The DLL will not be reloaded as active until a clerk signs on each register. Once the sign-on CP starts updating files from the previous evening impacting store operations when opened first to the day.

Change ISS45 software to load the DLL after EOD and after each Cold Boot so that ServerEPS DLL is always active and updates will be completed when store not open for business.

WD 11622

If the Registry entry MicrotraxLinkServer\GeneralParameters\CheckForDiscountCoupon = 1

and swipe a credit card at the pump and answer to Gas Reward Voucher is No then $0.00 value is sent to Microtrax but it allows fuel to be pumped with no totals getting into the system. 

Scenario:

1.Set CheckForDiscount Coupon = 1

2.Swipe Credit Card at Pump

3.Answer No to prompt for Gas Reward Voucher

4.observe $0.00 value sent immediately to Microtrax

5.The transaction can be continued but no totals get into the system.

Expected Results: If no is selected you should continue but totals should be sent to Microtrax after the sale. 

W&M � integrate from V7 WD 11105 

The Secondary Weight Display needs to be changed so that zeros display when the scale is actually zeroed.

WD 11624

The 92R, M or U keyboard appears dead if multiple copies of POSW32 are running.  We also found that the scale did not function when using the RS232 dual cable scanner/scale RS232 when there are multiple copies of the POSW32. 

6/08/2009 More information

-My TP3000XL SP3 was working this morning after turning it on after the weekend shutdown with this particular configuration. I tested it and then signed off. My V8 server started the end of day and when the TP3000XL POST finished, the Fujitsu 92 key keyboard is not functional and I show two POSW32.exe running in the task manager. It looks like the end of day refreshed failed to shutdown the first POSW32.exe.

Blanked out the scanner and scale in the configuration and retested without the dual cable scanner/scale and the POST did work ok with only one copy of the POSW32.exe showing after the End of day or exit to POS function.

-The setup for the Fujitsu dual cable scanner and scale are below to help development set this up.

Scanner on COM5: 9600, Even parity, Bits 8

Scale on COM4, 2400, Even parity, Bits 7 and Display constant weight checked. 

Scenario:

1.  I was functioning 100% prior to exiting the POST to DOS.  This is ISS45 keyboard function 1 (Exit to DOS).

2.  I started up WinPoS again by clicking on the WinPoS Startup Icon and could not use the 92R, M or U connected keyboard when it came up.  The keyboard appeared dead.  I was able to use the PC keyboard to sign on to the POST.

3.  When I was signed on, I also noticed that the scale did not function and only the scanner was working.  The scale part was on COM4 and the Scanner part was on COM5 being a dual cable unit.

4. I checked the Windows task manager and noticed that there were TWO POSW32.exe running.

5. I restarted the POST by doing a Microsoft PC restart from the desktop and when the POST came up, my 92R, M or U keyboard and my scale were functional again.

When Secondary ID is entered at the Pos the name of the member card holder does not display on the customer display.

Scenario:

1. Press the secondary ID key (1139)

2. Enter 972 - 322 � 0233 

Expected Results: display the name of the member card holder. 

Fuel - ISS45 Fuel QDX file 109 - requires that the default of the file be set for 10,000 for the PFS, MFS and POS

Scenario:

1.Load a new system with Front Office Version 8.1.4.0-050

2.General System Parameters has a folder for FSA and in this folder are settings for FSA Total and FSA Dsiclaimer Template printing and are blank

3.FSD says these fields should be set with the names of the templates for printing the FSA Total and FSA Disclaimer. FSD says there are Sample Templates named _FSA_DSCLR and _FSA_TOTAL in  Multipart Receipt Template Maintenance 

Expected Results: Sample templates will exist in multipart receipt template maintenance 

Scenario:
1.This problem was initially discovered and reported by a V8 dealership in Canada. They are using Fujitsu D25 displays with attached TeamKey PIN pads and attached MSR and Keylocks with OPOS. They are NOT using MTX. They have a tender type built for every acceptable type of credit card along with card ranges for each tender and are maintaining a list of supported cards via the srvdig.qdx file. They do not use member cards but they do use frequent shopper numbers.

2.In all previous versions of V8, up to version 8.1.3.0 they could ring up items, press the total key, and swipe a customers credit card on the attached MSR and the terminal would process the track 1 and track 2 data from the card and finalize the transaction under the correct tender type. After updating to version 8.1.4.0 they receive an Incorrect Card Type Press (C) to Continue error message. If they press the clear key the transaction will finalize correctly. If they select a card type before swiping the card the transaction completes correctly.

Expected Results: Can still use the attached MSR for credit cards

Actual Results: Get Incorrect Card Type error when credit card is swiped

Aggressive Redemption Strategy (see spec attached appendix B)

The WIC EBT Grocer System must use an aggressive redemption strategy when allocating redeemed food products to WIC categories.

For a detailed description of redemption strategies, refer to WIC EBT / ESD In-Store Processing, Appendix 2.  In some cases, a given food product will qualify for redemption in more than one Subcategory within a Food Category.  Example:   

Category        Subcategory     Aggregate Family Quantity   

01      Milk    000     All Authorized Milk     004.50 Gal     

                001     Whole Milk      000.50 Gal             

Scenario:
1.Set up 2 promotions. One linked to a non-taxable department, the other linked to a taxable department

2.Use the same coupon code in both promotions.
3.Ring up the taxable item first, then the non- taxable item
4.Enter coupon number

Expected Results: Coupon takes discount on both items
Actual Results: Get a message that says "coupon not allowed yet" and the discount and not taken off.

Note: If the non-taxable item is rang up first, then the coupon code works fine and the discount is given