| ScanMaster | ScanMaster Release Table |
| Name of Link: | CD Release | |
| Posting Date: |
Customer Trial January 25, 2013 General Release February 2013 | |
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ScanMaster Version 2.09.00-050 Release Table Last updated January 23, 2012 See the table below for a description of the new features provided and faults addressed in this release. Information in this table prior to release is provided in order to assist dealers in their planning, and while they are not commitments, this list represents StoreNext's best view at time of posting regarding highly likely new feature content and faults most likely to be addressed. Printing Instructions: many browsers do not support correct color and format printing directly from the Web. For best results, with your cursor highlight the section of the table you wish to print and copy to the clipboard. Then paste from the clipboard into a blank Word document and print the Word document to a color printer. | ||
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Enhancement or Fault Number |
Item Description |
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New Feature |
Enhanced Manager Security style selections for POS security functions. (CRD 158156 / FSD 158156) |
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New Feature |
New Option to Include Receipt Image as Supplemental Transaction Log Information. (CRD 158202 / FSD 158202) |
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New Feature |
Add Option to E-mail Receipt to Customer Based Upon Setting in Customer File (CRD 158306 / FSD 158306) |
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New Feature |
Add option for Login Required to access SRR. (CRD 167368 / FSD 167368) |
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New Feature |
Running Post Finance Charges; Month End Close; and Statement Printing should limit date user can enter. (CRD 261094 / FSD 261094) |
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New Feature |
SRR Sales Comparison - Date Range 1 and Date Range 2. (CRD 280070 / FSD 280070) |
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New Feature |
Add Address Line 2 Field to InStore Charge Statement Printing. (ER 201131201 / CRD 295470 / FSD 295470) |
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New Features |
MAKEHP.EXE - New program to support the new HP rp5800 POS platform. |
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Updated Feature |
Update all Screens for Install, POS and Front Office with the new Retalix Logo. (CRD 342162 / FSD 342162) |
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Feature |
Add Alternate phone number lookup through UMI/UCI (First appeared in 2.08.00-060 as CRD 270389.) (ER 206031101 / CRD 292471 / FSD 292471) |
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Feature |
Add option for Illinois FS tax Forgiveness which is specific to Illinois tax implementation. (First appeared in 2.08.00-060 as CRD 283431) (CRD 292472 / FSD 292472) |
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Feature |
Add Support for Epson TM-H2000 Printer. (First appeared in 2.08.00-060 as CRD 292210.) (CRD 292761 / FSD 292761) |
|
Feature |
Add support for the new IBM 67 key keyboard with built in line display. (First appeared in 2.08.00-090 as CRD 327220.) (CRD 328580 / FSD 328580) |
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WD 158369 |
U-Scan. When they do a price check, it will only check 1 item then no matter how many times you scan other items, nothing shows up. Scenario: 1. From Attendant select price inquiry and scan item 2. Press CLEAR 3. Try to do another price inquiry Expected Results: Able to display another price inquiry. Actual Results: Display is blank, but the scans are being buffered. Scanning an item in regular modes while in direct mode causes the buffered scans to appear |
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WD 158380 |
U-Scan: Doing a credit card refund in direct mode at robot is also dispensing change at the robot. Store does a refund and ends up with a negative balance and processes return to a credit card. Scenario: 1. Go into direct mode at U-Scan lane 2. Do a return for 99 cents and finish sale in ScanMaster by selecting charge and bank charge Expected Results: no change is dispensed at lane. Actual Results:99 cents is dispensed along with a refund to the credit card. |
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WD 158644 |
On all POS platforms, Cashier Message box should be modified with the new look and feel of the graphical change. |
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WD 158650 |
Getting intermittent Error 55 File already Open if I do 2 InStore charges in a row.
1. Do an InStore Charge tender without a frequent shopper. |
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WD 158735 |
Minor adjustments needed with POS display skin with 92 keyboard & 64keyboard option. |
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WD 159002 |
Setting Multimedia Image Display Time = 99999 causes overflow error on
POS. The user manual states the Multimedia Image Display Time is a
2 digit field. The System Configurator allows for input of 5 digits. |
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WD 169270 |
Getting error when deleting cashier messaging.
Set messages for operator
display and immediately. Sending 5 messages to all cashiers. |
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WD 221049 |
RPO - When Changing a price on RPO and you go from unit price to split price all pricing fields go to a zero after updating. When Changing a price on RPO and you go from unit price to split price all pricing fields go to a zero after updating Scenario: 1. have an item that is a unit price item 2. scan item on RPO unit 3. change item from unit to split type and update split pricing fields Expected Results: to update item and make changes in item maintenance Actual Results: get all zeros on split qty and split price with the following error....split item type needs both split qty and split price on it .. changing to unit type (in item maintenance in ScanMaster) on RPO it says updated successfully but if you scan it again it shows zeros for split qty and split price and stays at split item type. Also requires RPO version 2.12.20-050 for ScanMaster. |
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WD 222340 |
Picture Tab does not show in Customer Maintenance as documented in ScanMaster User Manual. |
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WD 223816 |
MFG CPN DISC. Forgives Tax will not forgive tax if the MFG CPN Forgive Tax is also forgiving tax.
If both of these options are set to yes
the tax should be forgiven on the MFG coupon and the Double portion of
the MFG Coupon. This is the case if the sale total is under .50 cents.
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WD 226485 |
When deleting a dept number in dept maintenance the next dept # is not highlighted for field number entry like it should be. Cursor is placed on left edge of field in front of next in line dept # instead of highlighting the entire number that is in the field. Behaves properly on addition of new dept, but not after deleting a dept. |
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WD 229594 |
SM2ITEM.EXE - Base pricing section of form isn't coming from the raw data in the gr2item.btr file. |
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WD 244690 |
Catalina file is not getting customer number message when UMI/UCI is also enabled.
Catalina is trying to retrieve the customer # but this information is
not coming across to the catalina.dat file and is not written in the
grctlog.asc either. |
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WD 248342 |
Using qty key with split price and @ a price EC causing transaction total and TLog to have wrong total.
Problem with split price / @ price
frequent shopper e-coupons when using the quantity key. The POS
encounters a 999999.99 error when error correcting the quantity entry
and the TLog and receipt total is incorrect. |
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WD 268160 |
Able to purchase non Food Stamp items with Food Stamps.
Cashier scanned a
non tax, food stamp grocery item and a taxable grocery, non food stamp
item. Cashier then applied UPC e-coupon (PLU 904) and customer was able
to purchase both items using food stamps. |
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WD 268169 |
Exclude from Minimum Purchase flag is not cleared after saving a new department. In dept maintenance, build new dept, flag dept for Exclude from Minimum Purchase; save; create another new dept; the flag for Exclude from Minimum Purchase flag remains turned on for each successive dept added unless it is unflagged manually. |
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WD 269063 |
Enhanced Batching-Following Item Start/End Date is not working properly. If you use enhanced price management and you DO NOT follow header dates the item end date you put on the item does not get written to the database. The batch end date does and the item will not go offsale on the correct date. It will only go offsale when the "header end date" is met. |
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WD 274930 |
Can not partial tender Food Stamps when using the EFT key. Unable to partial tender Food Stamps when using the EFT key. Customer has $80 of groceries, and wants to pay $25 with FS, the cashier enters $25 and uses the EFT button and the Customer uses the PIN Pad, chooses food, and the transaction goes through, but it forces the entire $80 and does not allow the partial tender. |
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WD 280031 |
Getting low disk space warning on Server when using 1TB size drive. (First appeared in 2.08.00-060 as CRD 278810.) |
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WD 280483 |
Printing of ECC checks should put the Store Name as part of the void message and also not mask the amount. This is so the customer can have the returned check and know where they had written the check and the amount that the check was written for. (First appeared in 2.08.00-060 as CRD 280482.) |
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WD 280575 |
U-Scan: Scanning an invalid coupon or expired coupon in direct mode will not allow any item or coupon scanned in direct mode. If the attendant need to clear an error in direct mode and then scans an invalid or expired coupon or an item that doesn't work, nothing else will scan in direct mode. Scenario: 1. Scan some items 2. Go to direct mode scan an invalid or expired coupon 3. Scan a valid item or coupon Expected Results: Cashier should be allowed to scan another coupon or item in direct mode. Actual Results: Nothing will scan, pressing clear will not allow a scan. (First appeared in 2.08.00-060 as WD 280569.) |
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WD 283302 |
In EJ reports click on DataBar field that shows "YES" and you get a crystal reports error. Program is looking for UPC field that no longer exists. |
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WD 285571 |
Cashier Messaging (pre-defined messages) not working properly. In Cashier Messaging, Edit Predefined Messages. When a person goes to create a predefined message ScanMaster does not recognize an ID# with the first message created. Later when a person goes back to the this predefined message editor that message comes up first with no ID#, it cannot be deleted and the scroll options do not work. Only when the ID# of another predefined message is entered can the person scroll next and previous in order to edit other messages. |
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WD 286167 |
Magazine Scanning - If ringing 10 @ a magazine, and I hit ENTER for another 10@ only shows as 11 in the file. 1. New option under "GLOBAL/STORE" Tab = "Enable Periodical Code Mvmnt". 2. Under "Reports Menus"/"Item File Reports"/ (NEW) "Periodical Movement
Export" (Hot Key is ALT + R). |
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WD 290250 |
Checks act as Cards on bad MICR. There are two manifestations of this problem. That POS was on WinEPS. If the TAC sequence for checks purchase had "Secondary ID, Secondary ID TYPE and State Code" (S7W) a check wouldn't go out for approval. Instead, the POS would lock up into an endless loop without instructive text on the screen. The POS needed to be rebooted. (First appeared in 2.08.00-060 as WD # 290249.) |
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WD 290255 |
Error correct causing UPC# to not print on receipt. When ringing an item
and error correcting the item the UPC # does not print on the POS receipt (First appeared in 2.08.00-060 as WD# 159344.) |
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WD 290256 |
Nosale function enters endless loop of Manager ID Entry. Intermittently,
performing a Nosale enters an endless loop of prompting for the manager ID,
executing the Nosale, prompting for the manager ID, etc.. It's believed that
having "Security on Nosale=Y" AND "Disable Key Entry of Mgr Id = Y" are
necessary to reproduce. (First appeared in 2.08.00-060 as WD# 236968.) |
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WD 292490 |
Food Stamp tender can not be taken after WIC CVV tender in the 2.070.02-090
patch. In the 2.07.02-090 patch we address the issue of taking Food Stamp
after the eWIC tender. Now after this patch can not tender WIC CVV then Food
Stamps. (First appeared in 2.07.02-100 as WD# 292488 and 2.08.00-060 as WD# 292489.) |
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WD 292723 |
Items with an item type of 1 and split qty/price of zero are not being fixed
to be item types of 0. |
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WD 295155 |
eWIC Split tender of a CVB item is not paying for partial CVB item. If
the participant has $6.00 on CVB on the eWIC card, and buys $4.00 of bananas
and $3.00 of grapes. The participant tenders eWIC and only $4.00 will go out
for approval and not $6.00. (First appeared in 2.08.00-090 as WD# 334651.) |
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WD 296670 |
DataBar coupons not following No Cpn Multiple flag in item maintenance.
When the no coupon multiple flag is enable in item maintenance
DataBar
coupons still double. Also found after development checked code that the "No
Coupon" flag is also not following how it is set. (First appeared in 2.08.00-070 as WD# 296670.) |
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WD 303500 |
Commodity Code not being updated properly in the EJ movement file.
Commodity Code that is stored in item maintenance record for each item is
not being properly recorded in the EJ movement file and when the EJ Movement
Report is run the results are not always correct. |
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WD 305080 |
Sm2settl gets Btrieve error 2 whenever it tried to access the gr2trans.btr file which caused auto settle processing problems. |
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WD 305085 |
SM2ARC.EXE - Add code to check for missing history folder and build folder if needed. Scenario: 1. F:\History folder is deleted or moved. 2. Run end of day Expected Results: Program detects missing folder, logs error and recreates it prior to processing. Actual Results: Error was logged but processing failed and data was lost. |
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WD 305409 |
SM2EOD.EXE - Add code to terminate EOD process if using Auto settle and Sm2settl errors on accessing the gr2trans.btr file. |
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WD 305428 |
SM2LOGIN.EXE - Add code to test for settle.err and if found msgbox the error. |
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WD 305443 305445, 305446 305449, 305450 305451 |
Recompiled for change in shared module modMakeTlog. SM2ADJST.EXE, SM2DPSIT.EXE, SM2KSUS, SM2OFREC.EXE, SM2ORCPT.EXE, SM2PCKUP.EXE |
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WD 305463 |
Totalizer 1500 in Memo affecting safe by deducting an amount from safe even
though it is marked as a memo |
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WD 305464 |
Totalizer 1500 in memo does not allow text. Totalizer 1500 in memo
does not allow text that is more than 5 characters in length |
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WD 309813 |
Misspelled word on GUI for sm2xport. the
word separated is spelled seperated on the GUI for sm2xport |
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WD 311582 |
Offline signature capture files not showing in electronic journal report. If
a register is offline and sig. cap. files are generated when the register
goes back online the transaction in EJ will show a yes for sig. cap. but no
sig. cap. file exists if you try to look at it |
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WD 312571 |
992 DataBar Coupon giving most expensive item away free. When scanning a coupon labeled, "Buy 2 Get 1 FREE", the DataBar Engine, which is deployed in multiple Retalix products, should be restricted to items with the Company Prefix of "23400" but it appears as if any three items will satisfy the requirements for this coupon and the coupons value will be of the most expensive item in the sale- even if they're not from the same manufacturer. I had it work if I scanned two boxes of cereal (38000-14910) and a case of root beer (49000-03108). |
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WD 313712 |
Add code to the timer control to periodically refresh the label caption that shows when the last EOD was completed. Stores running the auto EOD. It looks like Sm2login is running when the auto EOD is completed which updates the lastz file info. Currently Sm2login only reads the last EOD data when it is loading so if the info changes without restarting sm2login, the last EOD information is incorrect. |
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WD 313716 |
Add logging to the error.log file when the EOD fails to copy some files. |
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WD 313723 |
Memory resource issues as the EJ is processing TLogs. Through task manager it can be seen that available memory being consumed rapidly and this would eventually cause problems. |
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WD 313725 |
Add option to stop the EJ processor during EOD. Currently the EJ only pauses operation during the EOD and we are seeing that memory resources can be recovered by stopping the EJ. |
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WD 314130 |
Change the verbiage on the information message that appears if some files fail to copy during end of day. Currently a message box will appear the first time a user logs in after an EOD if there was a problem copying .BTR files during the EOD. It will say something like "Error(s) occurred in EOD File Copy " + vbNewLine +139+ " of " + 140 + " copied" + vbNewLine + "Contact Support". Prior to this version, the EOD program didn't log which file(s) weren't copied and this has caused support calls which can be time consuming trying to figure out which file(s) weren't copied. Ref TD#313716 - Change Sm2EOD to log to the error log the file name(s) of .btr files that fail the EOD copy. The "Contact Support" is being replaced with "See Error log on the EOD PC for details!" |
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WD 314185 |
Manually entered Credit cards are not reporting to the correct tender bucket. The store will balance vs MTX as far as the grand total but whatever the manually entered amount is it will report to an incorrect bucket, ie. manual Visa will go to MasterCard. MasterCard may go to Discover etc. Manual Food Stamps don't seem to be affected. When the card is entered manually the ScanMaster EJ will show the Acct# as N/A on the tender line. |
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WD 315592 |
When the register is rebooted, cold or properly, and ScanMaster comes to the
closed screen the 32 Key Keyboard no longer responds. (First appeared in 2.08.00-060 as WD# 313744.) |
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WD 315680 |
ECC transaction is no longer printing customer 2nd receipt since upgrade.
Scenario: (First appeared in 2.08.00-070 as WD# 307486.) |
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WD 317399 |
Check cashing signature slip indicates tender type Charge.
when cashing a check if print signature slip option is yes under checks non-EFT
found in the POS media cfg. the signature slip indicates that the tender
type was charge. It also gives language at the bottom of the signature slip
about the "card holder" that doesn't make sense when connected to a check
cashing transaction. |
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WD 318199 |
Printer error results in clear to continue loop on register.
When a shorter than check length piece of paper is used instead of check for
printing purposes a clear to continue loop is created on the register that
required register to be rebooted to actually continue. (First appeared in 2.08.00-070 as WD# 316667.) |
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WD 318498 |
After upgrading to 2.8.0.60 Epson 6000III printer will lock up on endorsement Scenario: 1. upgrade Fujitsu tp 3k terminal from 2.8.0.50 to 2.8.0.60 2. tender a check 3. enter check for endorsement Expected Results: to finish endorsement without error Actual Results: of endorsement you will get printer error message in middle of screen, you can hit clear multiple times and transaction will finish but will never print last line of endorsement which includes the tender type and tender amount (First appeared in 2.08.00-070 as WD# 318315.) |
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WD 324211 |
Signing on to the POS causes an initialization of the MTX Payment Terminal and this can take a few minutes depending on what configuration MTX may have waiting for that terminal. When going into Idle Mode, this same Sign-Off / Sign-On command is used (MTX_POS_CheckerSignOn) and the delay when coming out of Idle Mode is undesirable. (Retalix Global Payments) informed us that there is a different command that will disable the terminal but will cause the return from Idle Mode to be much quicker (MTX_POS_DisplayIntervalMessage). The POS should be changed to use this new method of disabling the terminal during Idle Mode while retaining the old method when doing an actual cashier Sign-On / Sign-Off. |
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WD 324392 |
Saved signature distorted when captured using VeriFone MX870 pin pads. When Signature Capture is used in conjunction with a VeriFone MX870 pin pad the original signature on the pin pad looks good, but the reproduced signature coming out of ScanMaster is completely distorted and at times unusable. Scenario: ScanMaster, Sig. Cap. MX870 pin pad 1. complete a transaction that required signature capture 2. after EJ has processed the information open the signature file Expected Results: a clear signature Actual Results: a distorted signature (First appeared in 2.08.00-080 as WD# 324371.) |
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WD 326380 |
Rebooting the IBM 350 POS terminal (using the IBM 4610 printer and UPOS version 1.13) causes a "PRINTER OPEN ERROR". This doesn't happen if you simply restart the application WITHOUT restarting the OS. Once you hit the CLEAR key, the POS resumes initialization and the printer functions normally. Scenario: 1. Reboot the IBM 350 POS terminal Expected Results: The printer is initialized without an error Actual Results: The POS yields the error, "PRINTER OPEN ERROR" and, once CLEAR is pressed, continues normally. (First appeared in 2.08.00-080 as WD# 326350.) |
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WD 326640 |
Food stamp using stand beside machine shuts down ScanMaster POS. If a store is using a stand beside machine to process electronic food stamp transactions when they try to run that tender at the register and hit enter for the EFS they get an invalid argument error that clears to the desktop Scenario: 2.8.0-50, Stand Beside Electronic Food Stamp 1. total and choose EFS 2. hit enter Expected Results: Transaction completes Actual Results: ERROR: invalid procedure call or argument, clears to desktop. (First appeared in 2.08.00-080 as WD# 329409.) |
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WD 327223 |
SM2KF32.EXE - Keyboard printing form and code needs modified. Keyboard not printing correctly. Scenario: 1. Build/select a keyboard and click the Print button. Expected Results: Image of the keyboard layout prints and matches the keyboard. Actual Results: Keyboard print has a Fujitsu graphic and prints the keyboard twice. |
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WD 335500 |
NCI 6720 Scale not showing scale errors on cashier screen. The NCI 6720 never alerts the cashier that there is a scale error on IBM register running 2.8.0-70. The cashier screen instead asks for the next item to be entered as if the previous item was entered correctly. Scenario: IBM Register, NCI Scale 6720, 2.8.0-70 1. place item on scale, ring in PLU, item details and price ring up 2. don't place item on scale, ring in PLU, item details do not show, no scale error is given, screen looks set for next item 3. place hand on scale to flux the weight, ring in PLU, item details do not show, no scale error is given, screen looks set for next item Expected Results: cashier should be told that there is a scale error prior to ringing next item Actual Results: no error is ever given and cashier is allowed to ring next item with no issue, thus missing an item(s) (First appeared in 2.08.00-090 as WD# 336894.) |
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WD 335969 |
SM2CLR.EXE - not clearing the ejlanehk.btr and ejsupple.btr files. Scenario: 1. have data in the EJ files 2. run sm2clr Expected Results' files are empty. Actual Results: ejlanehk and ejsupple still contain data |
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WD 336507 |
Certain Drivers Licenses in Ohio aren't being supported. When a drivers license is scanner which expires in the months: April, June, Sept, or November, the POS yields the error, "Unsupported ID" Scenario: 2.8.0.17 1. ring up item that requires ID 2. scan new drivers license expiring in one of the months listed above Expected Results: authorization ID accepted Actual Results: unauthorized ID obtained error message on the cashier screen. the previous version of the OH drivers license has worked (First appeared in 2.08.00-090 as WD# 336897.) |
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WD 337742 |
SM2ASC2B.EXE - Variable not defined error occurred when processing a v1.2 format asc file. Scenario: 1. Processed a v1.2 format asc file. 2. The file processed but a variable not defined occurred at the end. Expected Results: File processes without errors. Actual Results: Error occurred at the end of processing. |
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WD 342187 |
Description in the 67 key configuration editor is not correct. The description says it is a IBM 50 key Keyboard Configurator, and it should be IBM 67 key Keyboard Configurator. Scenario: 1. View the About box on the IBM 67 key configuration editor. Expected Results: Should have 67 key description Actual Results: Has 50 key description |
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WD 342534 |
An open price gift card can be activated without needing the requested manager ID or actually paying for the gift card. Scenario: report code manager begin/end range being used as security 1. create an item in the item file using the barcode on the card board gift card holder, 0 price, enter a report code, enable EAN-128 gift card 2. in the system configurator set a begin and end report code number to create a range that will require a manager ID for approval 3. store using connected payments, reproduced on a system using MTX 827 4. at POS: scan card, enter amount, when asked for manager ID hit clear twice to bypass this request 5. screen shows no amount added to order 6. enter a $1item, screen now shows a total of $1 7. hit total, tender $1 as requested Expected Results: $1 item paid for and gift card not part of sale Actual Results: gift card is activated for amount requested, screen shows details, activation slip prints, amount is not part of transaction total. this occurs whether or not the gift card is the first item or the third (First appeared in 2.08.00-100 as WD# 342350.) |
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WD 342575 |
DataBar coupon rejected "Invalid Coupon Sale" - implement new databarengine.dll version 1.0.0.27 and DataBarEngine.tlb. POS rejects DataBar coupon and states invalid coupon sale when the coupon uses APRC = 1 but only the primary and 2nd purchase requirements are defined in the barcode. Setup: Item 7192100379 for 6.99 Item 7192100339 for 6.99 Item 4154876686 for 4.99 DataBar Coupon 81101007192111024736011201701111088010041548312093091100: buy 2 items with CP 0071921 and 1 item with CP 0041548, and get one item free from 2nd CP with max value of 6.01 Scenario: 1. Scan 7192100379 2. Scan 7192100339 3. Scan 4154876686 2. Scan coupon 81101007192111024736011201701111088010041548312093091100 Expected Results: POS should deduct the save value Actual Results: POS states invalid coupon sale. |
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WD 343826 |
MakePOSf is not saving selected printer properly. Scenario: 1. Run MakePOSf and select A798. Save and exit program. Restart program and A794 displays. 2. Run MakePOSf and select A794. Save and exit program. Restart program and A776 displays. 3. Run MakePOSf and select A776. Save and exit program. Restart program and A760 displays. 4. Run MakePOSf and select A760. Save and exit program. Restart program and TM-T88IVdisplays. 5. Run MakePOSf and select TM-T88IV. Save and exit program. Restart program and TM-H2000 displays. Expected Results: Selected printer is retained. Actual Results: Wrong printer is retained. |
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WD 343827 |
MakePOSf allows for check MICR for the TM-T88IV printer and should not |
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WD 348664 |
When Scanning Ohio Drivers License it locks up POS Terminal will lockup all ScanMaster and ISS45 terminals. Scenario: 1. Have POS Terminal prompt for Age Verification 2. Scan Ohio Drivers License Expected Results: To have POS approve birthday and move on to next step in transaction Actual Results: POS will lock up and you will have to reboot the POS (First appeared in 2.08.00-100 as WD# 348499.) |
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WD 348692 |
Prices of some variable weight DataBar items are incorrect (rounding error). This doesn't happen to all prices. This can be reproduced by scanning a Variable Weight DataBar (type 9 GTIN) with the prices of $19.95 and $21.99. By contrast, the price $17.55 works fine. See attachments of this record for sample codes. Scenario: 1. Scan a variable weight DataBar (examples attached) with a price of 19.95 or 21.99 Expected Results: Item Price on receipt shows as 19.95 or 21.99 respectively, Actual Results: Item Price on receipt shows as 19.94 or 21.98 respectively. (First appeared in 2.08.00-100 as WD# 348689.) |
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WD 350974 |
IBM hardware is holding over MICR information and applying to multiple ECC customers. Intermittent problem where a customers MICR information is held by the system and applied to the next ECC customer as well. This is very difficult to track down since nothing appears to be wrong until a customer receives their monthly statement and confronts the store with the additional charge. |