| Policies and Procedures |
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| Download Name: | ||
| Document Name: | Policies and Procedures Manual | |
| Note: | Superseded by NCR Interact Program Guide Addendum. Individual policies below dated 2015 or later have been updated by Interact Guide items with the same policy numbers. | |
| Document Number: | RETRSI/ICO/001 | |
| Size: | 1,166 kB | |
| Date: |
August 4, 2014 Note: some individual policies may have been updated since the date of the entire manual stated above. These individual new policy versions are available from the chart below. |
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Policies
and Procedures The most recent release of the entire manual is provided above. Some individual policies from this manual and those that have been updated are available from the table below. Updated July 16, 2014
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| Policy And Procedure Updates | ||||
| File Name | Policy Number | Title | Issue Date | Size |
| Commercial Policies | ||||
| CO01 09-12.pdf | CO 1 | Ordering Products | September 2012 |
45 kB |
| CO02 09-12.pdf | CO 2 | Sales Order forms | September 2012 |
46 kB |
| CO03 04-06.pdf | CO 3 | Sales Order Forms - Terms and Conditions of Sale (Withdrawn) | March 2006 |
15 kB |
| CO04 04-06.pdf | CO 4 | Changing Orders: Holds, Reschedules and Cancellations | April 2006 |
15 kB |
| CO05 09-12.pdf | CO 5 | Scheduled Ship Dates and Lead Times | September 2012 |
41kB |
| CO-06 28-Mar-16 | CO 6 | Discount Policies | March 2016 |
14 kB |
| CO-07 28-Mar-16 | CO 7 | Software License Transfer Policy | March 2016 |
39 kB |
| CO08 09-12.pdf | CO 8 | Software Key Policy | September 2012 |
66 kB |
| CO09 04-06.pdf | CO 9 | Retalix Store Ordering Policy | April 2006 |
13 kB |
| CO10 09-12.pdf | CO 10 | Customer Evaluations | September 2012 |
40 kB |
| CO11 01-14.pdf | CO 11 | NCR Demo and Lab Hardware | January 2014 |
40 kB |
| CO12 06-13.pdf | CO 12 | Customer Evaluations of NCR Products | June 2013 |
58 kB |
| Direct Sales Policies | ||||
| DR01 04-06.pdf | DR 1 | Wholesaler Program, Enterprise Sales | April 2006 |
31 kB |
| DR02 07-14.pdf | DR 2 | Direct Sales Policy | July 2014 |
49 kB |
| DR03 04-06.pdf | DR 3 | Sales Participation Fee (SPF) Program, Enterprise Sales | April 2006 |
19 kB |
| Reseller Sales Policies | ||||
| RS21 10-10.pdf | RS 21 | StoreNext Dealer Classifications | October 2010 |
51 kB |
| RS22 09-09.pdf | RS 22 | StorePoint Dealer Qualifications | September 2009 |
41 kB |
| RS23 09-09.pdf | RS 23 | StorePoint Sales Territory Policy | September 2009 |
42 kB |
| RS24 10-11.pdf | RS 24 | SaaS Revenue Sharing | October 2011 |
48 kB |
| RS25 04-13.pdf | RS 25 | NCR Hardware Sales Policy | April 2013 |
41 kB |
| RS1 (Sched E Only) | RS 1 - Sch E | Software Sub-License Agreement (Schedule E from Reseller Sales Agreement) | March 2012 |
29 kB |
| RS26 08-14.pdf | RS 26 | Pervasive PSQL Reseller Distribution Agreement | August 2014 |
77 kB |
| Marketing Communications Policies | ||||
| MC1 05-19.pdf | MC 1 | Marketing Co-op Program [Replaced by NCR MDF Program - see Update Bulletin May 19, 2014] | May 2014 |
30 kB |
| MC 4 | Local/Regional 10-Foot Trade Show Booth/Display Unit | June 2006 |
66 kB |
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| MC5 04-05.pdf | MC 5 | Centurion Club | April 2005 |
41 kB |
| MC6 04-05.pdf | MC 6 | Case Studies | April 2005 |
38 kB |
| MC7 04-05.pdf | MC 7 | Advertising | April 2005 |
36 kB |
| MC10 04-05.pdf | MC 10 | Collateral Design and Materials | April 2005 |
39 kB |
| MC11 04-08.pdf | MC 11 | The StoreNext Store [Closed] | April 2008 |
37 kB |
| Software Services and Support Policies | ||||
| ESS2 02-05.pdf | ESS 2 | Technical Bulletins | February 2005 |
41 kB |
| ESS3 02-09.pdf | ESS 3 | Telephone Support | February 2009 |
58 kB |
| ESS4 04-05.pdf | ESS 4 | On-Site Support | April 2005 |
40 kB |
| ESS-05 28-Mar-16 | ESS 5 | Software Maintenance and Support (SMS) | March 2016 |
62 kB |
| ESS06 01-13.pdf | ESS 6 | Software Maintenance and Release Process | January 2013 |
78 kB |
| ESS7 09-12.pdf | ESS 7 | Hardware Validation and Certification | September 2012 |
47 kB |
| ESS8 04-05.pdf | ESS 8 | Enhancement Process | April 2005 |
52 kB |
| ESS09 06-14.pdf | ESS 9 | Inter-operability and Support of Retalix and Third-Party Products | June 2014 |
67 kB |
| ESS10 05-05.pdf | ESS 10 | RBO Support Policies | May 2005 |
83 kB |
| ESS11 03-06.pdf | ESS 11 | Support Level Definitions | March 2006 |
41 kB |
| ESS12 04-05.pdf | ESS 12 | Support Escalation Policy | April 2005 |
39 kB |
| ESS13 01-09.pdf | ESS 13 | U-Scan Support Process | January 2009 |
45 kB |
| ESS14 02-09.pdf | ESS 14 | Summit Support | February 2009 |
53 kB |
| ESS15 06-14.pdf | ESS 13 | Operating System Support | June 2014 |
39 kB |
| Education and Training Policies | ||||
| ET01 11-02.pdf | ET 01 | Education and Training General Information | November 2002 |
39 kB |
| ET02 11-02.pdf | ET 02 | Education and Training Charges and Requirements | November 2002 |
39 kB |
| ET04 11-02.pdf | ET 04 | Education and Training Enrollment and Cancellation | November 2002 |
41 kB |
| ET07 04-13.pdf | ET 07 | Education and Training for NCR Products | April 2013 |
33 kB |
| Customer Service Policies | ||||
| CS07 04-13.pdf | CS 07 | Service Alternatives for NCR POS Hardware Products | April 2013 |
36 kB |
| Parts Policies | ||||
| PT11 04-13.pdf | PT 11 | Parts for NCR POS Hardware Products | April 2013 |
33 kB |
| Repair Policies | ||||
| RC15 05-13.pdf | RC 15 | NCR Warranty and Early Failure Policy | May 2013 |
39 kB |
| RC16 04-13.pdf | RC 16 | NCR Sales-Out Reporting | April 2013 |
33 kB |
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